What is an Email Alias?

Smart Mail allows email administrators to create a limited number of email aliases to their selected plan.

Email Alias Explained

An email alias, sometimes called an email redirect is a record in a mail server which redirects a nominated email address to another email address hosted on the server.

No emails are stored in the alias account, however the alias address must be supported by the correct DNS.

The domain to which the alias belongs must have its MX records pointed to our mailservers for the alias to work.

This domain does not need to be the same domain as the target address, although it can be.

One alias can be pointed to multiple email addresses if necessary.

How to Configure an Alias in Smart Mail Admin

After logging in to Smart Mail Admin

Ensure you are under the correct domain session (for multi domian administrators)
- Do this by clicking My Domains > Manage (Icon) for the selected domain
Click My Email Aliases > New Alias (Plus Icon)
Insert the full email address you want redirected into the Alias Email Address field and the Name of the account into the Name field
Select the address you want all emails to go to from the Goes To... drop down list
Save the new record by clicking the Save Icon
Make sure the feedback from the saving process shows a Success message
You will need to return to the My Email Alias listing to create another new alias
You should check the record by sending (or having someone else send) an email to the alias address from a completely unrelated email account.